Frequently Asked Questions (FAQ)
Do I need a referral for my child’s appointment?
Yes. A valid GP referral is required to claim a Medicare rebate.
Who should the referral be addressed to?
The referral must be directed to Dr Kai (Khairul Ismail) at Little Angels Paediatrics. Please have a copy of the referral with you as sometimes, the GP may not send it to us.
How long does a referral last?
Each referral is valid for 12 months from the date of issue.
Once the referral is made, please contact us via email at admin@drkai.com.au or to call us at 07 561 99 531 to make the appointment
As our phone can be busy and if you can’t reach us via phone, please email us.
Ethical & Clinical Assessments
Will reports from allied health professionals be considered?
Yes. Reports from allied health professionals and other specialists can be helpful and will be reviewed.
Will the paediatrician always agree with other diagnoses?
Not necessarily. The paediatrician will determine diagnosis and management based on their own clinical assessment, which may differ from opinions provided by other professionals or those required for NDIS funding.
What Should I Bring to the Appointment?
Please bring the following items if applicable:
- School counsellor or teacher reports outlining concerns
- Completed Vanderbilt Assessment (parent and teacher versions) for ADHD or learning concerns. This can be searched online.
- School academic reports
- Allied health reports
- Imaging results (X-rays, CTs, MRIs)
- Pathology results
- Reports from other medical centres or paediatric clinics
- A list of current and previous medications (including dose)
- A physical bank card linked to a savings account (not a credit card) for same-day Medicare rebate processing
- Legal documents (e.g. court orders, DV orders, custody documentation)
What school assessments may be required?
If the school has concerns about learning difficulties (e.g. dyslexia), please request the following assessments from the Guidance officer, where possible:
- WISC-V / WPPSI-IV
- WIAT-III (or any equivalent test that is available at your child’s school)
These reports are important for assessing IQ and ruling out Specific Learning Disorders and should be provided before the appointment, as limited school information may restrict clinical support.
Appointment Confirmation & Cancellations
How will my appointment be confirmed?
SMS confirmations and reminders are sent:
- On the day of booking
- 14 days, 7 days, and 2 days before the appointment
What is your cancellation policy?
- Please notify us at least 48 business hours before your appointment to cancel or reschedule
- Failure to attend, late cancellations, or not responding to SMS reminders will result in:
- Forfeiture of your deposit
- Cancellation of the appointment
- The appointment is being offered to another child
Is a new deposit required after cancellation or non-attendance?
Yes. A new $150 deposit is required to rebook. This deposit will be credited toward your next appointment.
How can I contact the clinic if I can’t get through by phone? Our phone can be busy.
Please email admin@drkai.com.au.
Due to high demand, responses may take up to 7 working days.
Families With Separated Parents
What documents are required for separated parents?
Please provide up-to-date care arrangements, such as:
- Parenting agreements
- Court orders
Can both parents attend the appointment?
Yes, and it is encouraged where possible to support the best outcomes for your child.
Do both parents have access to medical records?
Yes, unless a court order restricts access.
What if one parent claims the other cannot make decisions?
We require written confirmation and a signed letter from the parent making this claim.
Is the clinic responsible for communicating with the other parent?
No. It is the responsibility of the parents requesting care.
What if both parents are required for decision-making but one cannot attend?
A second appointment will be required, with an additional private consultation fee and no Medicare rebate.
Scripts & Medication Requests
How are prescriptions provided?
We use Electronic Scripts (e-scripts), sent via SMS to the parent after consultation.
Are follow-up appointments required for medications?
Yes. Follow-up reviews are mandatory before issuing repeat scripts. Most medications require 3–6 monthly monitoring.
Can scripts be issued without a review?
No. Scripts are not provided solely on parental request without review.
How many repeats will I receive?
Repeats are issued based on when the next review is due. Future appointments are usually booked at checkout.
What about Schedule 8 medications (e.g. ADHD medications)?
Schedule 8 scripts (e.g. Ritalin, Vyvanse, Dexamphetamine, Concerta) expire after 6 months.
Can the GP continue the prescription and can the paediatrician give the authority to the GP for this?
Our policy is that our paediatricians are unable to provide prescription authorities for controlled medications without an up-to-date medical review. As these medications require ongoing monitoring, a patient’s circumstances may have changed since their last consultation.
If you wish to arrange follow-up care with your GP, you are welcome to do so. However, any decision to prescribe these medications will be at the GP’s discretion and based on their own clinical assessment and judgement.
All correspondence and specialist letters have already been forwarded to the referring GP,
What if I lose my e-script?
Your local pharmacy can retrieve it through the e-script ASL system.
Please ensure you keep the repeat token provided by the pharmacist.
What if medication has run out and no review appointment was booked?
- A 1-month supply only may be issued
- An appointment must be made
- A $30 administrative fee applies
- Processing may take up to 7 days
Child Presence During Consultation
Does my child need to be present during the appointment?
Yes, ideally. Clinical observation and interaction with your child are important for assessment.
Can I request a private discussion without my child present?
Yes. Please inform the paediatrician if you prefer your child not to be in the room for part or all of the consultation.
